🔧 TongDa Auto Service

We put the car in the repair shop on Monday, and then they replied to me at 6:00 pm on Friday to tell me what parts needed to be replaced. Otherwise, I would not get the parts on Monday. We mentioned that the price was too high, which may have caused dissatisfaction. But when I wanted to confirm the price, he asked me if there was any book I didn't understand to look up the dictionary. There were two inspection fees during the period, the first inspection and the second inspection. The inspection fee was 400 US dollars, and I agreed. But I don't believe in their level at all. The service attitude is very poor. I can feel their insult to us. We are willing to pay any fee because we are different and do things according to conscience.

PSA: TO EVERYONE LOOKING FOR A REPUTABLE Auto Repair and Body shop (who doesn’t know anything about cars like myself) I have been going to Tom & Jocelyn for help over the past seven years, and can tell you that they are the best in Columbus for their character and integrity in what can be a some what shady industry. I don’t know anything about cars, but I’ve needed a: -Replacement Hood -Front Light replacement -Tune-Up -Battery Issues/Replacement -Oil Change -Overall body work Earlier this week my car wouldn’t start. I called in and spoke with Tom (owner) who both coached and advised me over the phone on how to find information on my battery, likely causes of why my car wasn’t starting even after jumping, etc. I experienced this again today, and Tom told me to come in and took a look under the hood, and helped me get my car restarted (it had died again). I was running late to a meeting, and Tom helped me solve/ballpark the issue (again, no idea what my warranty covers and what it doesn’t and if I needed to go into a dealership or not). He spent 30 minutes talking to me & assisting me - even letting me borrow the jumper cables & power so that I could get back to my work meeting. I took out my wallet and he denied payment immediately, telling me that trust is the most important trait of a relationship. Tom is incredibly friendly with a good, genuine heart. He doesn’t do any repair work that doesn’t need to be done. DO NOT PAY ANY ATTENTION TO NEGATIVE FEEDBACK - I saw a post regarding not being able to diagnose or ballpark pricing over the phone. Not my experience, and highly doubt this to be an accurate representation of how the call actually happened.

Very poor customer service and not knowledgeable. Lady did not understand anything about car parts. PLENTY OF PLACES IN CLINTONVILLE that are much better options. They can't even give you a ballpark estimate on something because they have no clue what they are doing . I had called multiple other places and they were able to understand within seconds. Absolutely embarassing establishment .

I never take my car ANYWHERE ELSE for service. Jocelyn and her family always take care of us, are honest about their work, and clear about what needs to be fixed. We recently found a nick in our tire (not originally from Tongda) on Christmas Eve. I called Christmas Day, and they had us in by the morning of the 26th. While they didn't have a tire our size in stock right then, they called around to get one locally. We mentioned that we needed to be out of state as soon as possible since we were only back in Ohio to visit family. We were able to get it all taken care of the next day, with updates on how far away the tire was from the shop so we weren't waiting around. I love how transparent they are, I never feel like I am being taken advantage of when I come in service. I could not reccomend them more.

Very poor experience with customer service and store owner of this auto shop. I've asked for estimate and inspection for my car. Then I was charged for unauthorized work done to my car that I ended up was forced to pay otherwise I can't get my car back. I've tried to talked to the mechanic and was denied by the store owner. Don't recommend if you want a smooth experience.