🔧 Wayne's Auto Repair

This is an exceptionally terrible service. I explained to the service manager, Rick, my stalling problem with my Chrysler 300. Their diagnosis. was, I don’t know what’s wrong with your vehicle. And charge me $186 for the diagnostics. My car sat on the lot for one week. This service is a rip off. I repaired the car, stalling problem, by going to YouTube , And replace the ECM myself. Photo graph included.

I was completely ripped off and yelled at by the manager here. I brought my car in because it was jerking badly when stopped. I was told a tune up would resolve the misfire and was charged nearly $1k. Picked the car up (took a week longer than quoted) and it was still doing same thing but worse. I brought it back and the manager Nick not only shouted at me with my 7 yo daughter present but tried to say I now needed to spend another 800$ on coils to fix the problem that they told me they fixed ( coils which were supposed to have been included in the tune up). I had to go to another shop and pay separate for coils that should’ve been replaced with my tune up. The other shop said all 6 of my connectors had been snapped/broken off ironically. I wouldn’t suggest anyone especially any woman go into this shop. I reached out to their customer support but was offered zero remedy other than going back to “fix” the job a 3rd time. No thank you the shop down the street did it for less and without a screaming manager.

The work done was fine. The loss of stars is due to lack of communication. I was asked by an employee to bring my car in on a Tuesday night to be looked at "first thing" Wednesday morning. It wasn't looked at until Friday afternoon. My appointment was not honored, but they had my car, making it inconvenient to take my car to another shop. I called every afternoon and was told they were about to look at it and they'd call me right back, but never did. Once parts were ordered they said it would be done early the following week. After no communication when I expected it to be done, I had to contact them Wednesday for an update.

I’ve been a customer at Wayne’s for a few years now, and I’ve only ever had positive experiences. I always call in to make an appointment and am scheduled within a few days. I’ve had my share of poor experiences at other auto shops, and I am incredibly thankful and appreciative for how honest and helpful the staff at Wayne’s has been. They are upfront and honest about my car’s needs, will talk me through repairs and costs, and are always willing to explain or teach me so I can better understand my vehicle. I’ve never had a bad interaction with any of the staff (special shout out to James & Nick, who have always been more than patient, kind, and informative). It would be hard to find better service or pricing in the Columbus area, and I won’t try to find it. As long as I live in the area, Wayne’s Auto will be my go-to for my car, whether it’s a simple oil change or an extensive repair.

10/5 Stars! The manager (James) is very knowledgable, extremely nice and really cares about you and your vehicle. I will not go anywhere else for anything automotive!