Great Lakes Hyundai of Columbus Service Center

In March, my 2016 Hyundai Tucson broke down, and we took it to an outside shop to get it evaluated. The outside shop said there was difficulty with the engine, and I should take it to Hyundai because it should still be under warranty. Turns out my engine died with only 86,000 miles on it. So Hyundai began the process of getting me a new engine through the warranty process. That took about a month, and we received very few updates during that time period. Then they told me there was an issue with the transmission, and they would try to get that replaced through the warranty as well. This took another month and a half, and on several occasions, we had to drive over to the service location to g…

Took car in to service for recall work at our 9:30 am appointment. We all agreed that 2:30pm same day was reasonable for completion. No contact at all by 2:30pm- so I called. Here, I received no respect, no common courtesy, no professionalism, no concern, no desire to help in any way, and service writer did not volunteer information about current status or completion time. Yes, it was like pulling teeth and offending someone to discuss the matter of completion time and other concerns. Rather, I received a grudging response of "We need more time". Never did get, even after asking, any estimates about a completion timeframe...must have been too much to ask for. The experience …

1 Star Extremely disappointed with the lack of professionalism and urgency at this body shop. My vehicle was towed there a month ago after a collision, shortly after picking up the vehicle I noticed the steering alignment was slightly off still. I called in and was told I could bring the car in. I dropped it off Wednesday at 10:44am and was told it would be looked at by a guy named John. 4pm comes around and I call in to check the status, I was told it was in service and would be ready by end of day—but they close at 6pm, so I’d need to pick it up the next morning. I called the next day around 11am, only to be told “they didn’t get to it yesterday” and that it would be done by end of day. 5…

This place deserves negative stars. I took my vehicle to Great Lakes Hyundai of Columbus in October for a diagnosis and repair. After weeks without my car, I paid $2,307.35 on 11/27 for repairs that were supposed to fix the issues I originally brought it in for. However, after picking up my car, it was immediately clear that the exact same symptoms persisted. If they had properly test-driven the vehicle after their repairs, they would have known right away that their diagnosis was wrong. Now they’re telling me that the real issue is the catalytic converter and want to charge me $2,300 more (even after a supposed $600 'discount'). This means they misdiagnosed my car, charged me tho…

Don’t expect to get out of here fast. They schedule almost hr long employee meetings during main work hrs and overall service is slow and most interactions are with uninterested employees. However - DO expect sales people to come down to the service area and try to get service customers to come up to the showroom (I can’t say I wasn’t tempted to go. I’ve been sitting here so long for an oil change, I might be able to leave earlier if I bought a new car). Employee meeting was followed by employee lunch…all the customers can just wait. I had it a 2-star. Employee lunch really knocks service down to 1.