Great Lakes Hyundai of Columbus Service Center

In March, my 2016 Hyundai Tucson broke down, and we took it to an outside shop to get it evaluated. The outside shop said there was difficulty with the engine, and I should take it to Hyundai because it should still be under warranty. Turns out my engine died with only 86,000 miles on it. So Hyundai began the process of getting me a new engine through the warranty process. That took about a month,…

Took car in to service for recall work at our 9:30 am appointment. We all agreed that 2:30pm same day was reasonable for completion. No contact at all by 2:30pm- so I called. Here, I received no respect, no common courtesy, no professionalism, no concern, no desire to help in any way, and service writer did not volunteer information about current status or completion time. Yes, it was like pul…

1 Star Extremely disappointed with the lack of professionalism and urgency at this body shop. My vehicle was towed there a month ago after a collision, shortly after picking up the vehicle I noticed the steering alignment was slightly off still. I called in and was told I could bring the car in. I dropped it off Wednesday at 10:44am and was told it would be looked at by a guy named John. 4pm comes…

This place deserves negative stars. I took my vehicle to Great Lakes Hyundai of Columbus in October for a diagnosis and repair. After weeks without my car, I paid $2,307.35 on 11/27 for repairs that were supposed to fix the issues I originally brought it in for. However, after picking up my car, it was immediately clear that the exact same symptoms persisted. If they had properly test-driven the v…

Don’t expect to get out of here fast. They schedule almost hr long employee meetings during main work hrs and overall service is slow and most interactions are with uninterested employees. However - DO expect sales people to come down to the service area and try to get service customers to come up to the showroom (I can’t say I wasn’t tempted to go. I’ve been sitting here so long for an oil change…