Toyota Direct - Service Department

Wish I could put zero stars. I will be returning to oil changes at vavoline after I used my two free oil changes! At least I know that vavoline actually does full service oil changes! I came in today for an oil change and wanted to see if my wheel bearings are going bad on the car I bought a few months ago.. it’s almost $200 to just LOOK at the car and if I only wanted them to check the brake mm it’s almost $90… I bought the car with rusted rotors that they ended up sanding down the best they could so I can’t tell when I need new brakes because the grinding has occurred ever since I bought the car! It was 5/6mm when I bought it! Oh, and they tightened the oil cap so tight that I had to come…

Had to put one because 0 wasn't an option. I have been in four times in less than a month and have had the worst service. Showed up and had a part ordered so I showed up the next day and the response "the part we ordered for your car we just put on another car 15 minutes ago" leading me to go back the following day. Left with a screw in my tire, so needed to patch that (somewhere else since they said they had no appointments open). Went the following week for a check engine light and was told multiple things. I said I needed my car back that day (Saturday). Got a call at 4:13 saying they were closed and couldn't do the work, leaving me without a car. It was Saturday and t…

I don’t put 0 because is not option DO NOT VISIT THE SERVICE DEPARTMENT AS WELL AS THE DEALERSHIP. They almost destroyed my car and they treated me badly, even though I used to take my car there every six months. They overcharged me and severely damaged my car, therefore, I will never take my car to that place again. I bought my car at the Toyota dealership and I paid them thousands of dollars for maintenance , on the other hand, they overcharged me for their services and damaged the car. The Maintenance manager lack of professionalism and some of the employees are extremely rude. They charged us 1200 dollars and the car came out of the service department in worse conditions than we broug…

Took my daughters Ford Focus there since I purchased it from them with an extended warranty. The check engine light was on, they told me the tech googles it and it was a common recall for a Focus. Took it to Ford and found out there was no a five recall on my daughters car AND they cleared the check engine light. Ford said since they did that even if it was a legit recall with no codes given they wouldn’t be able to repair anything, they needed the check engine light on. I was told to just drive around until it came back on. Took it back to Toyota Direct and was told a few days later they got a new transmission approved through the warranty. I only needed to take it to Ford to be diagnosed a…

I will never come back here again. They lie about service that is NOT required. 40 years around auto racing, and other than when replacing pads, or a master cylinder, I have NEVER heard of brake fluid having to be flushed and replaced every 30,000 miles. I'm checking Toyota recommended service online as I write this, and two of the exorbitant charges for this service are NOT listed. I may pay their $700 theft for this "oil change," but future service, unless there's a recall, will be done at Firestone. At least they're honest. I went back to the service desk to cancel the service, and asked three times whether they had started on my car yet. (Final answer: no.…