🔧 Great Lakes Collision Center

Absolutely horrible experience. Service was literally non-existent, would never call me back, never checked email or connected with my insurance company so my car sat there for 9 days waiting on an email that was in their inbox (i was copied on the email). Nothing was done, never reached out to the insurance company until I, the customer, fascilitated the conversation between the insurance company and the body shop. The insurance company even apologized to me for how poor the dealership operated... and as I write this, my car is still sitting in the shop, they missed yet another deliverable date that they committed to. They show complete contempt for their customers, and do not communicate, or deliver on the obligations that they set.

When we had our car in the shop here, there was nothing but negligence and complete incompetence. Took them 3 months for repairs and only because I had to keep helping them find parts. They also kept forgetting to order parts and wouldn't tell me until I called. Had to take the car 3 times back to them after they said it was good to go because they kept forgetting stuff. I wouldn't trust them to keep care of a hot wheel, let alone your expensive vehicle. Save yourself lots of time and headaches and take it to literally anywhere else!

Extremely disappointed with the lack of professionalism and urgency at this body shop. My vehicle was towed there a month ago after a collision, shortly after picking up the vehicle I noticed the steering alignment was slightly off still. I called in and was told I could bring the car in. I dropped it off Wednesday at 10:44am and was told it would be looked at by a guy named John. 4pm comes around and I call in to check the status, I was told it was in service and would be ready by end of day—but they close at 6pm, so I’d need to pick it up the next morning. I called the next day around 11am, only to be told “they didn’t get to it yesterday” and that it would be done by end of day. 5pm came and went—still nothing. I’ve had to call for every single update, because no one at the shop thought to follow up or communicate any sort of timeline. They’ve already been paid by my insurance and received my $500 deductible, yet there seems to be zero urgency in completing the work. It’s now been two days without my vehicle, and I’ve had to pay for Ubers back and forth—completely avoidable had the shop done what they said they would. Poor communication, no accountability, and no respect for customers’ time. I would not recommend this place to anyone.

We had an issue with our 2023 Palisades and could not have had a better experience with the estimator Johnathan Delgado Castaneda. After a very pricey quote at another shop, he gave us what we thought as a fair price substantially lower than the first place. His customer service is A-ONE and we will be back if we need another repair.

After experiencing a car break in, we worked with our insurance company to have our car repairs done at Great Lakes Collision Center. Overall, we had a great experience and the work was completed within the timeline provided. At pick up when we noticed something that needed to be fixed, John was very receptive and apologetic and we were able to get it fixed in a timely manner. What stood out the most was the communication and service we received from Keena, John, and Ciara.