Audi Columbus Service Center

Got my audi detailed here. The guys did an excellent job!

Called to request a service apt. for my Audi TT the service manager told me they weren't too busy if I could get the car there within the hour they could look at it. Within 1 hour I had the car towed there from Lancaster and it was rushed into the garage like an ER patient!! Tristen handled my car's service and was very skilled and informative about what was going on in the maintenance shop. My car had a massive coolant leak and pressure issue. I had already diagnosed the leaking thermo housing part, and had it in the front seat when It arrived. Service check indicated that it was in fact that part. The mechanic sent me a video so I could see what and where he was talking about. Tr…

I make a special 30 min trip to the East side, though I'm living in Dublin. I avoid the other Columbus Audi dealership which is right around the corner. These guys aren't playing games with inflated big ticket, impending doom, service demands, trying to put one over on the layperson. They also assumed I needed a loaner rather than leaving me in the lurch because I didn't ask for one in advance. Super friendly, never looking down their noses or condescending. Thanks again, guys!

The service department employees were great to work with when ordering my new key fob. If you're headed to that building, it is located behind, to the right, of the sales lot. There is an awning that labels it too.

I took my 2004 Audi TT here this week. I needed a diagnosis on a check engine light. They ended up replacing the fuel pump. One day later the check engine light came back on, and I got a call (from the service center) asking how the service was. Conveniently enough, I just explained the situation, and I’ll tell you what… they went above and beyond to resolve the problem! I also can’t recommend Tristen enough. He was very nice and professional! Being new to Audi, I didn’t know what to expect. Now I know what kind of commitment THIS SERVICE CENTER has to their vehicles. 5/5 would DEFINITELY recommend to a friend. THANKS GUYS!