Valvoline Instant Oil Change

Marissa the manager did an excellent job of getting the service technicians organized and working on our cars. She explained the process to me for the oil change, recommended other services and treated me well.

Well I love the service and the kindness but we specifically asked if they filled up the windshield wiper fluid and he said yes but when we arrived home it was almost empty...We usually have a wonderful experience BUT now we just have to look after what they do and make sure it is done.

Technician talked extremely fast to try to upsell me on other services. Didn't check the car exterior lights as has been done by other locations. Don’t think they checked the tire pressure either. Will not use this location again.

When I pulled up to oil change Lane they did not direct me to a particular Lane. It's difficult for someone to figure out what is the best Lane to drive in. Jiffy lube always clean windows check light, Plus check air pressure. The agent asked if I wanted to check headlights and turn signal but did not offer check air tires. Also I asked him change oil in generator. He called the supervisor and was told if he feels comfortable to change it. He did not attempt to change oil because he said I would have to pull forward on the ramp which made him feel uncomfortable.🥴 But 3/4 of the way through the oil change he excused himself because he had an appointment.🫣

They got me in quickly and did a professional job changing my oil, filter and making recommendations. Everyone was very friendly and courteous, and they were very quick and efficient getting the work done.